It's about people

Change requests, capacity, technical challenges, incident management, service level agreements, outsourcing process - there are lots of challenges that consume the time of IT professionals. We grow up thinking that most of the challenges are first technical. Then as we mature we recognize that efficiency and effectiveness are affected by having processes under control. When you start trying to implement these processes, it becomes clear that everything depends on relationships with people and influencing people to understand and adopt processes. The opportunity to do work starts with people. Ultimately to be effective, it is about working with people. It is really all about people.