The 3 foundation measurements of IT

There are 3 foundation measurements of IT.   These are the indicators of successful delivery to the business. 

• Requirements delivered for changes to application functionality.   This can be measured as internal or external customer satisfaction, revenue growth attributed to application changes, function points, user stories, and use cases delivered.
• Service level achievement.   This can be measured as achieving Service Level Agreements and the metrics will typically be in application performance, application availability, and time to close issues.
• Cost.  Coupled with the first or second bullet point, it would be measured as ROI.   Otherwise, it is typically a historically trended set of numbers.   

The concepts are not complicated.   Execution is the challenge.